Our Business Model

esure Group’s business model is designed to ensure the customer is at the heart of our decision making.

Through focusing on our people, processes and brands, we are well positioned to offer new and existing customers products they require at competitive prices without compromising on service. This is made possible by the Group’s talented and dedicated people, who make every effort to deliver the high quality service that customers expect.

Consumer needs and how they prefer to buy and deal with companies are ever changing, both inside and outside financial services, and we are focused on ensuring that our products and services meet these changing needs.

Great customer experience

esure Group attracts new customers through our trusted brands and by offering competitive prices for our insurance products and services. By providing an excellent customer service and competitive prices at renewal, we aim to retain these customers, creating a long term mutually beneficial relationship.

Well recognised and trusted brands

We provide Motor and Home insurance products and services to our customers through our two well established core brands, esure and Sheilas’ Wheels.

Good value, comprehensive products

esure Group’s core Motor and Home insurance products have been rated 5 Star by independent financial research company Defaqto. This shows our products provide one of the highest quality offerings in the market.

Customers are also able to enhance their products through the purchase of complementary additional insurance products, such as legal protection and protected no claims.

Diverse distribution model

We distribute our products via a multi-channel approach including price comparison websites, phone and web.

All our “quote and buy” websites have been mobile optimised enabling customers to buy seamlessly through their mobile and tablet devices.

High level of underwriting expertise and an excellent customer claims experience

We have a focused approach to underwriting, and through a high level of expertise we are very disciplined in our pricing.

When a customer is unfortunate enough to be involved in an accident, we aim to offer them the best possible level of care from initial reporting of the claim to final closure.

In motor, for example, through our in-house designed claims system and approved repairer network, all of which are PAS125 compliant, we aims to settle claims in a timely and efficient manner, assisting customers at every stage of the process. The same can also be said for home, where we aim to deliver a high quality service throughout.

The right people and the right culture

We work hard to encourage and promote the highest standards of customer service, conduct and professionalism throughout the company. We believe happy people make happy customers and it is our people who make esure Group a success.

Great customer experience

esure Group attracts new customers through our trusted brands and by offering competitive prices for our insurance products and services. By providing an excellent customer service and competitive prices at renewal, we aim to retain these customers, creating a long term mutually beneficial relationship.

Well recognised and trusted brands

We provide Motor and Home insurance products and services to our customers through our two well established core brands, esure and Sheilas’ Wheels.

Good value, comprehensive products

esure Group’s core Motor and Home insurance products have been rated 5 Star by independent financial research company Defaqto. This shows our products provide one of the highest quality offerings in the market.

Customers are also able to enhance their products through the purchase of complementary additional insurance products, such as legal protection and protected no claims.

Diverse distribution model

We distribute our products via a multi-channel approach including price comparison websites, phone and web.

All our “quote and buy” websites have been mobile optimised enabling customers to buy seamlessly through their mobile and tablet devices.

High level of underwriting expertise and an excellent customer claims experience

We have a focused approach to underwriting, and through a high level of expertise we are very disciplined in our pricing.

When a customer is unfortunate enough to be involved in an accident, we aim to offer them the best possible level of care from initial reporting of the claim to final closure.

In motor, for example, through our in-house designed claims system and approved repairer network, all of which are PAS125 compliant, we aims to settle claims in a timely and efficient manner, assisting customers at every stage of the process. The same can also be said for home, where we aim to deliver a high quality service throughout.

The right people and the right culture

We work hard to encourage and promote the highest standards of customer service, conduct and professionalism throughout the company. We believe happy people make happy customers and it is our people who make esure Group a success.