A socially responsible force for good

We always strive to be a powerful force for good for our customers, colleagues, the communities we’re proud to operate in and for the environment more broadly.

Father & young daughter sat at a desk looking at a smartphone
Customers

We’re working hard to continually enhance outcomes for the customers. We are using industry-leading technology, insights and data, alongside fantastic customer service, to deliver more personalised experiences that meet the evolving needs and expectations of all our customers.

Two female colleagues sat in chairs chatting in front of a window
Colleagues

Our people are a huge strength and are critical to our success. Our colleagues represent an exceptional, eclectic mix; deep-rooted insurance knowledge and expertise rub shoulders with leading tech and data capabilities. We’re creating a truly inclusive workplace and an exciting culture in which colleagues can thrive and are motivated to deliver for our customers.

Four colleagues with running gear & medals from a charity race
Communities

Driving Good is a key component of our Game Changer strategy. Being a force for good in the communities in which we’re proud to operate matters to us. Our colleagues can take two paid volunteering days each year to support local charity and community initiatives close to their heart.

We strive to make a positive impact through charity partnerships. We are proud to be an official charity partner of Shelter, the homelessness charity, as well as Brake, the road safety charity, sponsoring their Kids Walk and The Conservation Volunteers, our tree planting partner.

Coastal scene showing a cliff on the right & the sea on the left
Environment
  • We are committed to playing our part in helping the UK become a sustainable, low-carbon economy. Reducing our impact on climate is a major focus. We quantify our carbon emissions annually and are developing a decarbonisation transition plan. Our Greener Parts initiative is helping our repairers to make CO2 emissions savings and we have developed a network of carbon neutral branded bodyshops.
  • Transparency is very important to us; we disclose our progress via ClimateWise, an independent global network of leading insurance industry organisations. ClimateWise’s assessment of our efforts informs our future plans to accelerate progress. Looking after our planet requires collective effort.
  • We’re supporting customers who want to reduce their environmental impact and transition to driving an electric vehicle. Similarly, we’re making it easy for colleagues to switch to an electric vehicle via our EV salary sacrifice scheme.