esure Group has over 2 million customers. We are committed to delivering innovative products and outstanding customer experience that cater to the evolving needs of our customers.
Enhanced customer experience
We don’t see our customers as numbers, we recognise each one as an individual with their own specific set of circumstances. By leveraging our marketing leading platform we now deliver a personalised and intuitive digital experience:
- A range of competitive products that provide cover to suit different customers’ needs.
- Digital-first customer journeys - easy and convenient ways for customers to manage their policies, with dedicated colleagues on hand to support when needed.
- Effective claims management - Simple digital journeys alongside expert and empathetic claims handlers ensure we deliver for customers when they need us most.
Helping our customers to make sustainable choices
In addition to our own work to reduce our environmental impact, we’re committed to actively helping and inspiring our customers to make more sustainable choices and reduce their own carbon footprint. We’re looking to use our knowledge to:
- Support customers looking to transition to electric vehicles.
- Encourage and educate customers on how they can make smart, sustainable choices at home.
- Identify and reward safer drivers.