Welcome to the forefront of innovation and change at esure – our tech and transformation teams are the driving force behind our company's digital evolution. Our teams work collaboratively to connect technology with transformation and are dedicated to creating better, more customer-centric experiences in order to revolutionise the insurance industry.

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Customer digital transformation

This unique department is at the heart of our digital transformation. Working across all esure products, we aim to fix the insurance industry for good through new, data driven digital technologies and techniques designed for better, more relevant, intuitive customer experiences. We own, manage, and optimise the online customer journey from purchase through to renewal, coordinating activity to join up and simplify the customer experience both online and offline to maximise sales, customer satisfaction, and engagement.

Our teams include:

  • Marketing service and change
  • Creative services
  • Customer communications
  • Acquisition marketing
  • Digital delivery
  • Business development

Our dedicated Tech team provide all the technology services to esure and our customers. And that’s a lot! Becoming a data driven business, transforming the way we do business and interact with our customers means we are involved in the entire IT estate, from the equipment on desks and all business applications, to the entire supporting infrastructure.

Our teams include:

  • Tech sales
  • Tech claims
  • Enterprise platform
  • Tech service
  • Information security and data governance
  • Strategic planning

Meet the team and discover their stories